Privacy policy

We collect information you choose to provide when you call, text, email, message us on Facebook, or use the booking form. This may include your name, telephone number, email address, service address, preferred contact method, requested service, appointment preference, and details about your plumbing needs.

If you hire us, we may also maintain estimates, invoices, payment records, photographs of the work area, service history, and communications related to your project. This website does not require a user account and does not collect payment-card details directly.

We use your information to respond to requests, discuss and schedule service, visit the property, prepare estimates, perform and document work, process and track payments, communicate about a project, maintain service records, address warranty questions, and comply with legal and tax obligations.

We may also use contact information to follow up about an enquiry or completed service. We do not sell or rent personal information, and we do not use it for unrelated third-party marketing.

The booking form currently prepares a service-request summary on your device. It does not automatically submit or store that request. You choose whether to copy it or send it to us by text, email, phone, or Facebook Messenger. Those communications are handled by your chosen telephone, email, or social-media provider under that provider’s own privacy practices.

Email, text messages, and social-media messages are not guaranteed to be secure. Please do not send payment-card numbers, bank details, Social Security numbers, or other highly sensitive information through these channels.

Our website and hosting providers may automatically process limited technical information, such as your IP address, browser or device type, requested pages, timestamps, and error or security logs. This information is used to deliver the website, maintain reliability, prevent misuse, and understand general site performance.

We may share information with service providers that help us operate the website or business; with suppliers, subcontractors, inspectors, or other parties when reasonably necessary to estimate, schedule, or complete requested work; when required by law or legal process; or when needed to protect customers, our business, or others. We ask service providers to use information only for the services they perform for us.

We retain information for as long as reasonably needed for the purposes described above, including customer service, job and warranty history, accounting, tax, dispute-resolution, and legal requirements. Retention periods vary by record type and circumstances.

We use reasonable administrative and technical safeguards appropriate to the information we maintain. No website, device, or method of electronic communication can be guaranteed completely secure.

You may ask what personal information we maintain about you or request a correction or deletion by calling (540) 993-6897 or emailing ryan.oconnell@theplumberrva.com. We may need to verify your identity before acting on a request, and we may retain records required for legal, tax, accounting, warranty, fraud-prevention, or dispute purposes.

Our website and services are intended for property owners, tenants, and other adults seeking plumbing services. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided information to us, please contact us so we can address it.

We may update this Privacy Policy as our website or business practices change. The date at the top of this page identifies the latest version. Continued use of the website after an update is subject to the revised policy.